Are We Doing Enough
to Stop Churn?

1/10. Do we retry failed billings and notify promptly?

2/10. Is support response <24h consistently?

3/10. Do we send onboarding emails within 1 day?

4/10. Do success managers outreach monthly?

5/10. Do we survey churned users and act?

6/10. Is monthly churn <5% (benchmark)?

7/10. Do we warn before pricing changes?

8/10. Do we fix user-reported bugs <30 days?

9/10. Do we nudge inactive users valuably?

10/10. Do we incentivize at-risk customers?